You may apply for return most new, unopened items sold and fulfilled by Peacocks within 3 days of receipt of delivery for a full refund of the purchase cost of the item.
Peacocks Do Not Accept ‘Change of Mind Returns’.
Conditions applying for returns: Unless otherwise stated in this Policy: i. Return is applicable only if, received products- (a) did not match invoice’s product details. (b) were in damaged condition when received. (c)expired; defective; malfunctioned. ii. All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable). iii. Items must be in new and unworn condition. iv. Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return. v.Products which are bespoke, have been made to measure, altered, or personalised to your specification will not be accepted for return. vi. Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
We will notify you via phone call, email or SMS the status of your return application.
After we receive customer's returned items successfully, we will refund the product(s) cost within Seven (7) to Ten (10) working days using the same payment method customer used for that payment. We will send a confirmation email with an attachment of the transaction details.
TERMS FOR REFUND
i. If we cannot provide replacement.
ii. If you changed mind & cancel order before the Products is already shipped.
iii. If Peacocks.com.bd is not able to fulfill the order.
iv. If the item is out of stock and you requested to get your money back.
We will refund the product(s) cost within Seven(7) to Ten(10) working days using the same payment method customer used for that payment. We will send a confirmation email with an attachment of the transaction details.